配送ポリシー
Shipping Policy: The Patchwork Calendar
Last updated: 18 September 2026 (AWST)
📦 Your printed calendar is produced on demand through our print-on-demand provider’s global production network. Each order is produced as close as possible to its delivery address, where production capacity and product availability allow.
Your printed calendar and PDF quilt patterns are fulfilled separately. Shipping costs for the printed calendar are calculated at checkout.
What’s included in my order?
The Patchwork Calendar is a combined product that includes:
- one printed wall calendar; and
- downloadable PDF quilt patterns.
The PDF patterns are delivered digitally by email. The printed calendar is produced on demand and posted separately.
Digital delivery of PDF patterns
- Delivery: A download link will be sent to the email address used at checkout, usually within minutes. The email will come from hello@thepatchworkcalendar.com.
- Didn’t receive it? Check your spam, junk or promotions folder. If you still cannot find it, email hello@thepatchworkcalendar.com.
- Shipping fees: Digital files do not incur shipping charges.
- Digital returns: Due to the nature of digital products, change-of-mind returns are not available once the files have been delivered, except where required by law.
- European Union customers: Before completing your purchase, you will be required to confirm the statement below.
“I request immediate access to my digital download. I understand that by receiving my digital product immediately, I waive my statutory 14-day EU right of withdrawal.”
By selecting this checkbox, you expressly request immediate delivery of the digital content and acknowledge that your statutory 14-day right of withdrawal ends once access to the digital download is provided. This does not affect your rights if the digital product is faulty, incorrectly supplied or not as described.
Printed calendar production and shipping
- Localised printing: Our print-on-demand provider aims to produce calendars as close as possible to the delivery address through its global network of more than 140 print partners across 32 countries.
- Production location: Local production is not guaranteed. Some orders may be routed to another production facility due to product availability, production capacity or logistical requirements.
- Choose the correct listing: We use separate calendar listings for USA and Canada and all other countries. Please select the correct version for your delivery address to help prevent production or delivery delays.
Estimated delivery times
The delivery estimate displayed at checkout includes both production and shipping time. Delivery dates are estimates and cannot be guaranteed.
Typical transit times after dispatch are:
- Domestic deliveries: Approximately 4 to 7 business days.
- International deliveries: Approximately 7 to 12 business days.
Express delivery may be available for some destinations. Available services, costs and estimated delivery times will be displayed at checkout.
Large orders, remote delivery addresses, customs inspections, peak shopping periods, severe weather and carrier disruptions may affect delivery times.
Processing and dispatch
Production begins shortly after an order is placed.
Once your printed calendar has been dispatched, you will receive a shipping confirmation email. Tracking details will be included where the selected delivery service provides tracking.
Tracking, delays and lost parcels
- Tracking: Not all delivery services include tracking. When tracking is available, the link will be included in your shipping confirmation email.
- Delays: Weather, customs processing, peak periods and carrier disruptions may delay delivery.
- Lost parcels: If your order has not arrived, please contact hello@thepatchworkcalendar.com within 14 days of the final tracking update or estimated delivery date so we can investigate with the delivery provider.
Shipping fees
Shipping charges are calculated at checkout according to the destination, calendar size and selected delivery service. You will be shown the applicable shipping cost before completing your purchase.
Taxes, customs duties and tariffs
VAT, GST or other applicable sales taxes may be collected where required.
Our print-on-demand provider aims to produce orders locally whenever possible. However, an order may occasionally be fulfilled in another country due to product availability, production capacity or logistical requirements.
For orders sent using Economy shipping to destinations within the European Union, the United Kingdom, Norway, the United States, Canada, Australia, New Zealand or Singapore, our print-on-demand provider guarantees DDP (Delivered Duty Paid) delivery. This means customers should not incur additional customs duties or import fees upon delivery.
For other destinations or shipping arrangements, customs duties, tariffs or import charges may apply under the destination country’s regulations. These charges may be calculated according to:
- the declared retail value of the order;
- destination-country thresholds and limits; and
- the type of product being imported.
Any applicable customs duties, tariffs or import charges are the customer’s responsibility. These charges are not collected by The Patchwork Calendar and must be paid directly to the relevant customs authority or delivery provider.
Split shipments
Your PDF quilt patterns will be delivered by email. Your printed calendar will be shipped separately.
If your order contains multiple printed items, they may be produced at different facilities and arrive in separate parcels.
Address accuracy
Please check your delivery address carefully before completing your order.
We cannot accept responsibility for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer. If an order is returned because the address was incorrect or incomplete, additional production or shipping charges may apply before it can be sent again.
If you notice an error after ordering, contact hello@thepatchworkcalendar.com as quickly as possible. Once production or shipping has begun, changes may not be possible.
Damaged, defective or misprinted calendars
If your calendar arrives damaged, defective or misprinted, please email hello@thepatchworkcalendar.com as soon as possible, and within 14 days of delivery.
Please include:
- your order number;
- a description of the problem;
- photographs clearly showing the damage or printing issue; and
- photographs of the packaging where relevant.
Depending on the circumstances, the available remedy may include a replacement, reprint or refund for the affected item.
Nothing in this policy excludes or limits any rights or remedies available under applicable consumer law, including the Australian Consumer Law.
Change-of-mind returns
Printed calendars are made on demand specifically for each order. We do not accept returns or exchanges for change of mind.
Digital products cannot be returned once delivered. European Union customers must expressly request immediate delivery and acknowledge the loss of their statutory 14-day right of withdrawal, as explained in the digital delivery section above.
These change-of-mind conditions do not exclude any rights available when a product is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee.
Order changes and cancellations
Production begins quickly after an order is placed.
If you need to cancel your order or change your delivery address, email hello@thepatchworkcalendar.com as soon as possible. If production or shipping has already begun, cancellation or changes may no longer be possible.
Annual ordering cut-off dates
The Patchwork Calendar is available during a limited annual ordering period. Opening and closing dates will be published on the product page each year.
Delivery before a particular holiday or event cannot be guaranteed. Please refer to the estimated delivery date displayed at checkout.
Quick tips to avoid delays
- Select the correct regional calendar listing: USA and Canada or all other countries.
- Double-check your email address so you receive your PDF download links.
- Check your complete postal address before placing your order.
- Review the estimated delivery date shown at checkout.
- Select the most appropriate delivery service for your timeframe.