Refund policy

 

Refunds & Returns Policy - The Patchwork Calendar

Last updated: 17 September 2025 (AWST)

Overview

We want you to love your calendar and patterns. This policy explains when refunds/reprints apply for printed calendars and PDF patterns. It should be read with our Shipping Policy and Terms of Service.

Australian Consumer Law (ACL): Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This policy operates in addition to your statutory rights.

Printed calendars (made to order)

  • Change of mind: Because calendars are print-on-demand, we can’t accept change-of-mind returns or exchanges. (This does not affect your rights under the ACL or other applicable laws.)

  • Defects, incorrect item, or transit damage: We’ll reprint and reship or refund the affected item(s). Email orders@thepatchworkcalendar.com within 7 days of delivery with your order number, a description of the issue, and clear photos of the packaging and product.

  • Wrong address / undeliverable: If a parcel returns due to an incorrect or incomplete address, re-shipping fees may apply.

  • Lost parcels: Contact us within 14 days of the last tracking scan or expected delivery date; we’ll investigate with the carrier and arrange a suitable remedy if the parcel is confirmed lost.

  • Authorisation required: Please do not return items without authorisation. We’ll provide instructions if a return is required.

PDF patterns (digital downloads)

  • All sales final: Non-refundable once delivered (including accidental purchases or compatibility issues).

  • EU/UK digital purchases: By starting the download, you consent to immediate supply of digital content and acknowledge that the 14-day withdrawal right may not apply where permitted by law.

  • Access issues: If your download link doesn’t arrive or won’t open, contact us and we’ll help restore access.

How refunds/reprints are processed

  • Approval: Once we verify eligibility, we’ll confirm by email.

  • Remedy: For printed items, we usually reprint/reship. In some cases we may refund instead.

  • Refund method: Original payment method only. Your bank may take 5–10 business days to post the refund after we issue it.

  • Partial refunds/adjustments: If only part of an order is affected, we may issue a partial refund or replacement for the affected item(s).

Proofs and colour variation

Small variations in colour and trimming can occur in print processes and across devices/screens. These normal tolerances aren’t considered defects. Significant print errors or damage will, of course, be remedied.

Contact

Questions or a problem with your order?
PO Box 99, Greenwood WA 6924, Australia
hello@thepatchworkcalendar.com